Cloud Telephony Service Market Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 - 2026

Global Cloud Telephony Services Market: Scope of the Report

The report segments the cloud telephony services into deployment, enterprise size, network, application, end-use industry, and region. In terms of deployment, the market can be segmented into cloud and hosted services. Based on network, the market can be categorized into Public Switched Telephone Networks (PSTNs) and Voice over Internet Protocol (VoIP). In terms of enterprise, the market can be classified into small & medium enterprises (SMEs) and large enterprises. Based on application, the market can be divided into conferencing, multi-level IVR, sales & marketing, customer relationship management (CRM), and others. In terms of end-use industry, the market can be segmented into telecom & IT, BFSI, government, health care, media & entertainment, education, retail, and others. The report covers the analysis of these segments across North America, Europe, Asia Pacific, Middle East & Africa, and Latin America, along with qualitative analysis for market estimates supplementing the expansion of cloud telephony services market during the forecast period.

The report also highlights the competitive landscape of the global cloud telephony services market, positioning all the major players according to their presence in different regions of the world, and recent key developments initiated by them in the cloud telephony services market. The comprehensive cloud telephony services market estimates are the result of our in-depth secondary research, primary interviews, and in-house expert panel reviews. These market estimates have been analyzed by taking into account the impact of different political, social, economic, and technological factors along with the current market dynamics affecting cloud telephony services market expansion.

This report provides all the essential information required to understand the key developments in the cloud telephony services market and expansion trends of each segment and region. It also includes companies’ strategies, financial information, SWOT analysis, and developments under the company profile section. Also, the report provides insights related to trends and their impact on the market. Furthermore, Porter’s Five Forces Analysis explains the five forces namely buyers’ bargaining power, suppliers’ bargaining power, threat of new entrants, threat of substitutes, and degree of competition in the cloud telephony services market. This report also provides a comprehensive ecosystem analysis for the cloud telephony services market. It explains the various participants, including software & third-party vendors, system integrators, and distribution channels within the value chain operating in the market.

Global Cloud Telephony Services Market: Research Methodology

The research methodology is a perfect combination of primary research, secondary research, and expert panel reviews. Secondary research sources such as annual reports, company websites, broker reports, financial reports, SEC filings and investor presentations, national government documents, internal and external proprietary databases, statistical databases, relevant patent and regulatory databases, market reports, government publications, statistical databases, World Bank database, and industry white papers are referred.

Primary research involves telephonic interviews, e-mail interactions, and face-to-face interviews for detailed and unbiased reviews on the cloud telephony services market, across geographies. Primary interviews are usually conducted on an ongoing basis with industry experts and participants in order to get the latest market insights and validate the existing data and analysis. Primary interviews offer firsthand information on important factors such as market trends, market size, competitive landscape, growth trends, and outlook, etc.. These factors help to validate and strengthen secondary research findings and also help to develop the analysis team’s expertise and market understanding. Moreover, the data collected and analyzed from secondary and primary research, is again discussed and examined by our expert panel.

Global Cloud Telephony Services Market: Competitive Dynamics

The research study includes profiles of leading companies operating in the global cloud telephony services market. Key players profiled in the cloud telephony services market include 8x8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd., Knowlarity Communications Pvt Ltd., LeadNXT, Megapath, Microsoft Corporation, Mitel Networks Corporation, Natterbox Ltd., NetFortis, Nextiva, NFON AG, NovaCloud Pty Ltd., NTT Communications, PortaOne, Inc., Redcentric plc., RingCentral, Inc., Singtel, Solutions Infini., Telviva, Tripudio Ltd., VoIPStudio, Vonage Intermedia.net, Inc., and Vox Telecom.

The Global Cloud Telephony Services Market is segmented as below:

Global Cloud Telephony Services Market, by Deployment
Hosted
Cloud

Global Cloud Telephony Services Market, by Enterprise Size
SMEs
Large Enterprises

Global Cloud Telephony Services Market, by Application
Conferencing
Multi-level IVR
Sales & Marketing
Customer Relationship Management (CRM)
Others

Global Cloud Telephony Services Market, by Network
Public Switched Telephone Networks (PSTNs)
Voice over Internet Protocol (VoIP)

Global Cloud Telephony Services Market, by Geography
North America
The U.S.
Canada

Rest of North America
Europe
The U.K
Germany
France

Rest of Europe
Asia Pacific (APAC)
India
China
Australia
Japan

Rest of APAC
Middle East & Africa (MEA)
GCC
South Africa

Rest of Middle East and Africa
Latin America
Brazil

Rest of Latin America

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