Spending In Digital Customer Experience and Engagement Solutions Market Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 - 2026

Mar 2019| TMR1410A| Transparency

Report Highlights

Spending In Digital Customer Experience and Engagement Solutions Market: Overview

The spending in digital customer experience and engagement solutions market report provides analysis for the period 2016–2026, wherein 2018 to 2026 is the forecast period and 2017 is the base year. The report covers all the major trends and technologies playing an influential role in the market’s growth over the forecast period. It also highlights the market dynamics, which comprise drivers, restraints, and opportunities,for the analysis of market growth during the said period. The study provides a complete perspective on the evolution of the global spending in digital customer experience and engagement solutions market throughout the above mentioned forecast period in terms of revenue (US$ Bn).

The market overview section of the report demonstrates market dynamics such as drivers, restraints, and opportunities that influence the current nature and future statusof this market,besides the challengesof the market.The market overview section also includes pricing model, which includes analysis of pay-per-unit, and tiered pay-per transaction model offered byspending in digital customer experience and engagement solutions vendors. In addition, market attractiveness analysis has been provided for every segment in the report, in order to offer a thorough understanding of the overall scenario in the spending in digital customer experience and engagement solutionsmarket. The report also provides an overview of various strategies adopted by key players present in the market.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Scope of the Report

The report also highlights the competitive landscape of the market, positioning all the major players according to their presence in different regions of the world, and initiated by them in the market. The comprehensive spending in digital customer experience and engagement solutionsmarket estimates are the result of our in-depth secondary research, primary interviews, and in-house expert panel reviews. These market estimates have been analyzed by taking into account the impact of different political, social, economic,and technological factors along with the current market dynamics affecting the spending in digital customer experience and engagement solutionsmarket growth.

This report provides all the essential information required to understand the key developments in the spending in digital customer experience and engagement solutionsmarket and growth trends of each segment and region. It also includes companies’ strategies, business overview, business portfolio, and financial information, under the company profile section. Furthermore, Porter’s Five Forces analysis explains the five forces namely, buyers bargaining power, suppliers bargaining power, threat of new entrants, threat of substitutes, and degree of competition in thespending in digital customer experience and engagement solutionsmarket.This report also provides a comprehensiveecosystem analysis ofthe market. It explains the various participants, including software &platform vendors, system integrators, intermediaries, and end-userswithin the ecosystem of the market.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Research Methodology

The research methodology is a perfect combination of primary research, secondary research, and expert panel reviews. Secondary research sources such as annual reports, company websites, broker reports, financial reports, SEC filings and investor presentations, national government documents, internal and external proprietary databases, statistical databases, relevant patent and regulatory databases, market reports, government publications, statistical databases, World Bank database, and industry white papers are referred.

Primary research involves telephonic interviews, e-mail interactions, and face-to-face interviews for detailed and unbiased reviews on the spending in digital customer experience and engagement solutions market, across geographies. Primary interviews are usually conducted on an ongoing basis with industry experts and participants in order to get latest market insights and validate the existing data and analysis. Primary interviews offer firsthand information on important factors such as market trends, market size, competitive landscape,growth trends, outlook etc. These factors help to validate and strengthen secondary research findings and also help to develop the analysis team’s expertise and market understanding. Moreover, the data collected and analyzed from secondary and primary research is again discussed and examined by our expert panel.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Competitive Dynamics

The research study includes profiles of leading companies operating in the global spending in digital customer experience and engagement solutions market. Key players profiled include Accenture PLC, Capgemini SE, Cognizant, IBM Corporation, KOFAX INC., Liferay Inc., MEGA International, NCR Corporation, Orange Business Services, SASInstitute Inc., Tata Consultancy Services Limited, Tieto Corporation, and Zendesk Inc.

The global spending in digital customer experience and engagement solutions market is segmented as below:

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Business Type
Business to Business (B2B)
Business to Consumer (B2C)
Business to Business to Consumer (B2B2C)

Global Spending in Digital Customer Experience and Engagement Solutions Market, byTouch Points
Social media
Gamification
Digital Marketing
Mobility

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Industry
Banking
Insurance
Manufacturing
Public Sector
Telecommunications
Utilities
Retail and wholesale
Services & Consumers
Transport

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Enterprise Size
Small Enterprises
Medium Enterprises
Large Enterprises

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Solutions
Customer Awareness
Customer Data Management Platforms
Customer Analytics
Advertising & Marketing
Email / Campaign management
Social Media Analytics
SEO/ Web Analytics
Targeted Marketing
Content Marketing
Customer Engagement
Personalization/ Content Targeting
Cross Selling/ Up selling
UI Design
Purchase and Relation
Loyalty Programs
Transactions/ Sales
Virtual Trials/ Displays
Support Services
Chatbot
Self-serve tools
Digital surveys
Case Management

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Geography
North America
The U.S.
Canada
Rest of North America
Europe
The U.K
Germany
France
Rest of Europe
Asia Pacific (APAC)
India
China
Japan
Rest of Asia Pacific
Middle East & Africa (MEA)
GCC Countries
South Africa
Rest of Middle East & Africa
South America
Brazil
Rest of South America

Leaders in analytics, research and advisory services for Fortune 500 companies, scores of high potential startups, and financial institutions. Our success stories have proven why we are a prominent provider of a cutting-edge syndicated and customized research services. Leverage the best of our seasoned research analysts who had a keen interest and enviable expertise of almost 4 million hours in global, regional, and local market intelligence.

Why BCC Research?

Every purchase provides access to:

  • Thousands of recently published reports from select publishers
  • Member Discounts of up to 50% on over 20,000 additional reports from all publishers
  • Our analysts and research concierge for all inquiries
CUSTOM RESEARCH

Need a custom data table, graph or complete report? Tell us more.

Contact Us
Share This Report