Customer-facing Retail Technologies: Global Markets

Oct 2010| IFT075A| BCC Publishing

Report Highlights

  • The total global market for retail technologies at the storefront, including point-of-sale terminals, electronic fund transfer point-of-sale terminals, self-checkout terminals, and mobile self-scanners, is estimated at nearly $7 billion in 2010 and is expected to reach $9.5 billion in 2015, a compound annual growth rate (CAGR) of 6.3%. 
  • Self-checkout systems will experience the most dramatic growth over the forecast period. This sector is valued at nearly $483 million in 2010 and is expected to grow at a 17.9% compound annual growth rate (CAGR) to reach $1.1 billion in 2015.
  • Mobile self-scanners will also experience robust growth, increasing from $54 million in 2010 to $119 million in 2015, a compound annual growth rate (CAGR) of 16.9%.


This study describes and analyzes existing and emerging retail store technologies at a global level. The report encompasses a broad range of technologies found in the checkout point of the store, which include point of sale (POS), self-checkout systems, and electronic fund transfer point of sale (EFT-POS), and mobile scanners also known as mobile shopping devices. 

  • Provides an overview of the retail technology industry, including the various factors and trends that affect the industry from the perspective of technology vendors, retailers, and customers
  • Contains global forecasts and market trend analyses for the point-of-sale, self-checkout systems and electronic fund transfer point-of-sale systems industries, mobile self-scanners/shopping devices as well as a qualitative section on emerging technologies
  • Analysis of market trends, citing data for 2009, estimates for 2010, and 5-year forecasts, including 5-year compound annual growth rates (CAGRs), through 2015
  • Considers the market by geography, that is, North America, Europe, the Middle East, and Africa (EMEA), Asia-Pacific (including Australia, Japan, and New Zealand), and Latin/South America (including Mexico) as well as by retail verticals (e.g., grocery, drug stores) and also contains qualitative pricing and technology analyses
The objectives of this study include the following:
  • An overview of the changing retail technology industry and a comprehensive analysis of the customer-facing technologies at the checkout location
  • Forecasting the market in terms of sales and revenues for the point-of-sale terminal, self-checkout system, mobile self-scanners, and electronic fund transfer point-of-sale terminal industries by geography and retail verticals
  • Trends and factors that will have the greatest impact on these industries
  • Market force analysis for new and emerging technologies in the retail technology market at the point of sale
  • Identify and evaluate the impact of economic, business, demographic, technological, legal/regulatory, and other factors that will drive the future market for each of these new technologies
  • Competitive and market share analysis of the key players in these industries
BCC Research commissioned this study to provide a comprehensive analysis of emerging and existing customer-facing retail store technologies. Unlike other market studies, which focus in great detail on one specific technology segment such as POS terminals or a specific geographic segment such as Asia-Pacific (APAC), this report covers all of the major technologies and segments in significant detail. This provides the reader with an overview of the entire industry while providing an objective quantitative analysis.
In the current economic climate, retailers and technology vendors are facing unprecedented fiscal pressures, and this report explores a range of self-service technologies that retailers can use to maintain a competitive advantage and improve customer satisfaction.
This report addresses the global market for retail technology and covers the following technologies: 
  • Point-of-sale terminals
  • Electronic fund transfer point-of-sale terminals
  • Self-checkout terminals
  • Mobile self-scanners
The study is organized around the following major topics for each of the technologies:
  • Executive summary
  • Overview
  • Market forces: Drivers and impediments (factors that will influence the long-term development of the market)
  • Industry challenges and concerns
  • Technology analysis
  • Pricing analysis
  • Geographic analysis and market sizes by geography and retail verticals
  • Industry structure and market shares
  • Company profiles
Within the retail environment, the following retail formats are included in the study: supermarkets and grocery stores, convenience stores and gasoline stations, and drug and convenience stores and specialty retail. Supermarkets include hypermarkets and department stores, while the cash-and-carry format is part of the wholesale operations in each of the categories. Food service and hospitality, which includes fine dining, restaurants, is not included in this study as it focuses only on the retail environment.
Products used for in-store inventory and supply-chain management, such as handheld terminals, are excluded from this study as the research focuses only on the customer-facing technologies at the checkout point. The other self-service technologies, such as DVD kiosks and vending machines, are excluded from this research as well.
The geographical scope of this report is the global market.
This report is an exhaustive study of customer-facing retail store technologies with crucial statistics and analysis on the market structure, market size, retail vertical segments, emerging and existing trends and technologies, major opportunities, and market shares of key players.
This report has been written for the entire retail community, including the following:
  • Technology vendors, distributors, and retailers
  • System integrators, resellers, and consultants
  • Financial institutions such as investment banks and venture capitalists
  • Analyst communities 
Both primary and secondary research methodologies were used in preparing this study. The findings and conclusions of this report are based on information gathered from technology vendors, retailers, customers, and integrators. The information obtained through primary interviews was compiled and analyzed with the information obtained through an extensive review of secondary sources. Secondary sources include books, newspapers, trade journals and publications, white papers, industry portals, company literature, trade associations, monitoring industry news and developments, and online databases. Information for our company profiles was primarily obtained from the companies themselves, especially the larger, publicly owned firms.
The base year of the report is 2010, with forecast data provided through 2015. Historical, base year and forecast data are provided for each market segment of this report. Growth rates are determined through a compilation of data, including past trends, future trends, and market forces, such as market drivers and restraints and their impact, product acceptability, and replacement rate. All dollar projections presented in this report are in 2010 constant dollars.
Prasanna Prakash has published a number of research reports and articles on the retail systems industry on both the hardware as well as the software front. She also works as an independent consultant and has assisted companies in numerous consulting projects on market opportunity analysis, market profiles and sizing, competitive intelligence, market feasibility, and market entry. She holds a Bachelor’s in Engineering (Equivalent of Bachelor of Science) in Computer Science and an MBA in Marketing.
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The information developed in this report is intended to be as reliable as possible at the time of publication and of a professional nature. This information does not constitute managerial, legal, or accounting advice; nor should it serve as a corporate policy guide, laboratory manual, or an endorsement of any product, as much of the information is speculative in nature. The author assumes no responsibility for any loss or damage that might result from reliance on the reported information or its use. 

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Table of Contents & Pricing

All reports provided in PDF format. For shared licensing options (5+ Users), please call a representative at (+1) 781-489-7301 or contact us at
. Title/Chapter NamePagesPrice Member Price
Full Report: Customer-facing Retail Technologies: Global Markets204 $2,750 Free
Chapter- 1: INTRODUCTION5Free
Chapter- 2: SUMMARY2$250Free
Chapter- 3: POINT-OF-SALE TERMINALS49$661Free
Chapter- 4: SELF-CHECKOUT SYSTEMS52$701Free
Chapter- 6: MOBILE SCANNERS45$607Free
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