Episode 17: The Future of Cummunity-Based Care with Intermountain Healthcare

Healthcare is an essential industry, but it has also been known for sometimes being frustratingly slow to evolve, especially in terms of patient experience. But how does an entire industry shift to solve these experience-based issues? Simple, borrow methods from industries that have already done it. This week on You Should Know This, we talk to Rajesh Shrestha, COO of Community-Based Care at Intermountain Healthcare and President and CEO of Castell Health as well as Kevan Mabbutt, Senior VP and Chief Consumer Officer for Intermountain Healthcare, to dive into community-based care, a concept that Intermountain has been spearheading within the industry. Join us as we dive into what community-based care really is, how they're incorporating lessons from hospitality to achieve it, the impact the pandemic has had and where the future of healthcare is headed!


Clara Mouawad

Clara is the Content Specialist at BCC Research, where she spends her time writing blogs and white papers, designing graphics and thinking up ways BCC can take over the world...like with a podcast.

A world traveler (less so during COVID19, of course), marketing whiz and always thirsty for knowledge, Clara finds innovators in a variety of fields and asks the question that our listeners want to know: How will this industry, technology or company shape how we live and work in the future?

Episode Timeline

  • [00:30]Introducing community-based care and Intermountain Healthcare and Castell Health
  • [01:54]Rajesh Shrestha's story
  • [03:37]Kevan Mabbutt's story
  • [05:37]Expanding on what community-based care is
  • [07:34]What fee-for-service vs value-based care is
  • [09:35]The economics behind value-based care
  • [11:06]The biggest hurdles in helping other organizations make the shift
  • [12:28]Community-based care in the near future
  • [14:30]On consumer experience in design and delivery
  • [19:02]The impact of the Pandemic on Intermountain Healthcare and Castell Health
  • [23:29]What the healthcare industry will look like in the next 10-30 years