Spending In Digital Customer Experience and Engagement Solutions Market Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 - 2026

Mar 2019| TMR1410A| Transparency

Report Highlights

Spending In Digital Customer Experience and Engagement Solutions Market: Overview

The spending in digital customer experience and engagement solutions market report provides analysis for the period 2016–2026, wherein 2018 to 2026 is the forecast period and 2017 is the base year. The report covers all the major trends and technologies playing an influential role in the market’s growth over the forecast period. It also highlights the market dynamics, which comprise drivers, restraints, and opportunities,for the analysis of market growth during the said period. The study provides a complete perspective on the evolution of the global spending in digital customer experience and engagement solutions market throughout the above mentioned forecast period in terms of revenue (US$ Bn).

The market overview section of the report demonstrates market dynamics such as drivers, restraints, and opportunities that influence the current nature and future statusof this market,besides the challengesof the market.The market overview section also includes pricing model, which includes analysis of pay-per-unit, and tiered pay-per transaction model offered byspending in digital customer experience and engagement solutions vendors. In addition, market attractiveness analysis has been provided for every segment in the report, in order to offer a thorough understanding of the overall scenario in the spending in digital customer experience and engagement solutionsmarket. The report also provides an overview of various strategies adopted by key players present in the market.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Scope of the Report

The report also highlights the competitive landscape of the market, positioning all the major players according to their presence in different regions of the world, and initiated by them in the market. The comprehensive spending in digital customer experience and engagement solutionsmarket estimates are the result of our in-depth secondary research, primary interviews, and in-house expert panel reviews. These market estimates have been analyzed by taking into account the impact of different political, social, economic,and technological factors along with the current market dynamics affecting the spending in digital customer experience and engagement solutionsmarket growth.

This report provides all the essential information required to understand the key developments in the spending in digital customer experience and engagement solutionsmarket and growth trends of each segment and region. It also includes companies’ strategies, business overview, business portfolio, and financial information, under the company profile section. Furthermore, Porter’s Five Forces analysis explains the five forces namely, buyers bargaining power, suppliers bargaining power, threat of new entrants, threat of substitutes, and degree of competition in thespending in digital customer experience and engagement solutionsmarket.This report also provides a comprehensiveecosystem analysis ofthe market. It explains the various participants, including software &platform vendors, system integrators, intermediaries, and end-userswithin the ecosystem of the market.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Research Methodology

The research methodology is a perfect combination of primary research, secondary research, and expert panel reviews. Secondary research sources such as annual reports, company websites, broker reports, financial reports, SEC filings and investor presentations, national government documents, internal and external proprietary databases, statistical databases, relevant patent and regulatory databases, market reports, government publications, statistical databases, World Bank database, and industry white papers are referred.

Primary research involves telephonic interviews, e-mail interactions, and face-to-face interviews for detailed and unbiased reviews on the spending in digital customer experience and engagement solutions market, across geographies. Primary interviews are usually conducted on an ongoing basis with industry experts and participants in order to get latest market insights and validate the existing data and analysis. Primary interviews offer firsthand information on important factors such as market trends, market size, competitive landscape,growth trends, outlook etc. These factors help to validate and strengthen secondary research findings and also help to develop the analysis team’s expertise and market understanding. Moreover, the data collected and analyzed from secondary and primary research is again discussed and examined by our expert panel.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Competitive Dynamics

The research study includes profiles of leading companies operating in the global spending in digital customer experience and engagement solutions market. Key players profiled include Accenture PLC, Capgemini SE, Cognizant, IBM Corporation, KOFAX INC., Liferay Inc., MEGA International, NCR Corporation, Orange Business Services, SASInstitute Inc., Tata Consultancy Services Limited, Tieto Corporation, and Zendesk Inc.

The global spending in digital customer experience and engagement solutions market is segmented as below:

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Business Type
Business to Business (B2B)
Business to Consumer (B2C)
Business to Business to Consumer (B2B2C)

Global Spending in Digital Customer Experience and Engagement Solutions Market, byTouch Points
Social media
Gamification
Digital Marketing
Mobility

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Industry
Banking
Insurance
Manufacturing
Public Sector
Telecommunications
Utilities
Retail and wholesale
Services & Consumers
Transport

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Enterprise Size
Small Enterprises
Medium Enterprises
Large Enterprises

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Solutions
Customer Awareness
Customer Data Management Platforms
Customer Analytics
Advertising & Marketing
Email / Campaign management
Social Media Analytics
SEO/ Web Analytics
Targeted Marketing
Content Marketing
Customer Engagement
Personalization/ Content Targeting
Cross Selling/ Up selling
UI Design
Purchase and Relation
Loyalty Programs
Transactions/ Sales
Virtual Trials/ Displays
Support Services
Chatbot
Self-serve tools
Digital surveys
Case Management

Global Spending in Digital Customer Experience and Engagement Solutions Market, by Geography
North America
The U.S.
Canada
Rest of North America
Europe
The U.K
Germany
France
Rest of Europe
Asia Pacific (APAC)
India
China
Japan
Rest of Asia Pacific
Middle East & Africa (MEA)
GCC Countries
South Africa
Rest of Middle East & Africa
South America
Brazil
Rest of South America

  • Table 1 : North America ICT Spending (US$ Bn)
  • Table 2 : Europe ICT Spending (US$ Bn)
  • Table 3 : Asia Pacific ICT Spending (US$ Bn)
  • Table 4 : MEA ICT Spending (US$ Bn)
  • Table 5 : South America ICT Spending (US$ Bn)
  • Table 6 : Regulatory Framework
  • Table 7 : Regulatory Framework
  • Table 8 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
  • Table 9 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
  • Table 10 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
  • Table 11 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
  • Table 12 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 13 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 14 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 15 : Global Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Region, 2016 - 2026
  • Table 16 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
  • Table 17 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
  • Table 18 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
  • Table 19 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
  • Table 20 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 21 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 22 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 23 : North America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Country, 2016 - 2026
  • Table 24 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
  • Table 25 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
  • Table 26 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
  • Table 27 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
  • Table 28 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 29 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 30 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 31 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026
  • Table 32 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
  • Table 33 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
  • Table 34 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
  • Table 35 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
  • Table 36 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 37 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 38 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 39 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026
  • Table 40 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
  • Table 41 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
  • Table 42 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
  • Table 43 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
  • Table 44 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 45 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 46 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 47 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026
  • Table 48 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Business Type, 2016 - 2026
  • Table 49 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Touch Points, 2016 - 2026
  • Table 50 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Industry, 2016 - 2026
  • Table 51 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Size, 2016 - 2026
  • Table 52 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 53 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 54 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Solutions, 2016 - 2026
  • Table 55 : South America Spending in Digital Customer Experience and Engagement Solutions Market Revenue (US$ Bn) Forecast, by Enterprise Country, 2016 - 2026
  • Figure 1 : Spending in Digital Customer Experience and Engagement Solutions Market: Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2018 – 2026
  • Figure 2 : Top Economies GDP Landscape
  • Figure 3 : Gross Domestic Product (GDP) per Capita; Analysis (1/2) (US$ Tn), By Major Countries, 2012-2017
  • Figure 4 : Global Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) and Historic Growth, 2012 – 2017
  • Figure 5 : Global Spending in Digital Customer Experience and Engagement Solutions Market Size (US$ Bn) and Forecast Growth, 2018 – 2016
  • Figure 6 : Global Market Opportunity Assessment, by Business Type
  • Figure 7 : Global Market Opportunity Assessment, by Touch Points
  • Figure 8 : North America Market Opportunity Assessment, by Industry
  • Figure 9 : North America Market Opportunity Assessment, by Enterprise Size
  • Figure 10 : Global Market Opportunity Assessment, by Solutions
  • Figure 11 : Global Market Opportunity Assessment, by Region
  • Figure 12 : Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Business Type, 2018 & 2026
  • Figure 13 : Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Touch Points, 2018 & 2026
  • Figure 14 : Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Industry, 2018 & 2026
  • Figure 15 : Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Enterprise Size, 2018 & 2026
  • Figure 16 : Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Solution, 2018 & 2026
  • Figure 17 : Global Spending in Digital Customer Experience and Engagement Solutions Market Value Share (Value %), by Region, 2018 & 2026
  • Figure 18 : North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
  • Figure 19 : North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
  • Figure 20 : North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
  • Figure 21 : North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
  • Figure 22 : North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
  • Figure 23 : North America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
  • Figure 24 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
  • Figure 25 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
  • Figure 26 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
  • Figure 27 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
  • Figure 28 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
  • Figure 29 : Europe Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
  • Figure 30 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
  • Figure 31 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
  • Figure 32 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
  • Figure 33 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
  • Figure 34 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
  • Figure 35 : Asia Pacific Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
  • Figure 36 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
  • Figure 37 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
  • Figure 38 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
  • Figure 39 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
  • Figure 40 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
  • Figure 41 : MEA Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
  • Figure 42 : South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Business Type, 2018 and 2026
  • Figure 43 : South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Touch Points, 2018 and 2026
  • Figure 44 : South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Industry, 2018 and 2026
  • Figure 45 : South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Enterprise Size, 2018 and 2026
  • Figure 46 : South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Solution, 2018 and 2026
  • Figure 47 : South America Spending in Digital Customer Experience and Engagement Solutions Market Share Analysis, by Country, 2018 and 2026
  • Figure 48 : Accenture PLC Breakdown of Net Revenue, by Region, 2018
  • Figure 49 : Accenture PLC Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
  • Figure 50 : CapgeminiBreakdown of Net Revenue, by Region, 2017
  • Figure 51 : CapgeminiRevenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
  • Figure 52 : IBM Corporation Breakdown of Net Revenue, by Region, 2017
  • Figure 53 : IBM Corporation Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
  • Figure 54 : Tata Consultancy Services Limited Breakdown of Net Revenue, by Region, 2018
  • Figure 55 : Tata Consultancy Services Limited Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
  • Figure 56 : Zendesk, Inc. Breakdown of Net Revenue, by Region, 2018
  • Figure 57 : Zendesk, Inc. Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
  • Figure 58 : Cognizant Breakdown of Net Revenue, by Region, 2017
  • Figure 59 : Cognizant Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
  • Figure 60 : SAS Institute Inc. Breakdown of Net Revenue, by Region, 2018
  • Figure 61 : SAS Institute Inc. Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
  • Figure 62 : Orange Business Services Breakdown of Net Revenue, by Region, 2017
  • Figure 63 : Orange Business Services Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017
  • Figure 64 : Tieto Corporation Breakdown of Net Sales, By Country 2018
  • Figure 65 : Tieto Corporation Revenue (US$ Bn) & Y-o-Y Growth (%), 2016–2018
  • Figure 66 : NCR Corporation Breakdown of Net Sales, By Geography, 2017
  • Figure 67 : NCR Corporation Revenue (US$ Bn) & Y-o-Y Growth (%), 2015–2017

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