Cloud Based Contact Center Global Market Report 2021: COVID-19 Implications and Growth

Sep 2021| TBR1494A| TBRC (Publisher)

Report Highlights

Including: 1) By Type: Automatic Call Distribution; Agent Performance Optimization; Dialers; Interactive Voice Response; Computer Telephony Integration; Analytics And Reporting
2) By Component: Solution; Services
3) By Deployment: Public; Private; Hybrid
4) By Application: Call Routing And Queuing; Data Integration And Recording; Chat Quality And Monitoring; Real-Time Decision Making; Workforce Optimization
5) By End-User: Banking, Financial Services and Insurance (BFSI); IT And Telecom; Media And Entertainment; Retail; Logistics And Transport; Healthcare; Others
Covering: Genesys Telecommunications Laboratories Inc.; 3CLogic Inc.; Avaya Contact Center (Avaya Group); Connect First Inc.; Five9 Inc.

Cloud Based Contact Center Global Market Report 2021: COVID-19 Implications and Growth from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global cloud based contact center market.

This report focuses on cloud based contact center market which is experiencing strong growth. The report gives a guide to the cloud based contact center market which will be shaping and changing our lives over the next ten years and beyond, including the markets response to the challenge of the global pandemic.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 12+ geographies.
  • Understand how the market is being affected by the coronavirus and how it is likely to emerge and grow as the impact of the virus abates.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market research findings.
  • Benchmark performance against key competitors.
  • Utilize the relationships between key data sets for superior strategizing.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order.

Description:
Where is the largest and fastest growing market for the cloud based contact center? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Cloud Based Contact Center market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider cloud based contact center market, and compares it with other markets.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, the influence of the COVID-19 virus and forecasting its growth.
  • Market segmentations break down market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
  • The cloud based contact center market section of the report gives context. It compares the cloud based contact center market with other segments of the cloud based contact center market by size and growth, historic and forecast. It analyses GDP proportion, expenditure per capita, cloud based contact center indicators comparison.

Scope

Markets Covered:

  • By Type: Automatic Call Distribution; Agent Performance Optimization; Dialers; Interactive Voice Response; Computer Telephony Integration; Analytics And Reporting
  • By Component: Solution; Services
  • By Deployment: Public; Private; Hybrid
  • By Application: Call Routing And Queuing; Data Integration And Recording; Chat Quality And Monitoring; Real-Time Decision Making; Workforce Optimization
  • By End-User: Banking, Financial Services and Insurance (BFSI); IT And Telecom; Media And Entertainment; Retail; Logistics And Transport; Healthcare; Others

Companies Mentioned: Genesys Telecommunications Laboratories Inc.; 3CLogic Inc.; Avaya Contact Center (Avaya Group); Connect First Inc.; Five9 Inc.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

  • Table 1 : Global Historic Market Growth, 2015-2020, $ Billion
  • Table 2 : Global Forecast Market Growth, 2020-2025F, 2030F, $ Billion
  • Table 3 : Global Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 4 : Global Cloud Based Contact Center Market, Segmentation By Component, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 5 : Global Cloud Based Contact Center Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 6 : Global Cloud Based Contact Center Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 7 : Global Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 8 : Global Cloud Based Contact Center Market, Split By Region, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 9 : Global Cloud Based Contact Center Market, Split By Country, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 10 : Asia-Pacific, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 11 : Asia-Pacific, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 12 : China, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 13 : China, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 14 : India, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 15 : India, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 16 : Japan, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 17 : Japan, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 18 : Australia, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 19 : Australia, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 20 : Indonesia, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 21 : Indonesia, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 22 : South Korea, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 23 : South Korea, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 24 : Western Europe, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 25 : Western Europe, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 26 : UK, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 27 : UK, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 28 : Germany, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 29 : Germany, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 30 : France, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 31 : France, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 32 : Eastern Europe, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 33 : Eastern Europe, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 34 : Russia, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 35 : Russia, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 36 : North America, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 37 : North America, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 38 : USA, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 39 : USA, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 40 : South America, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 41 : South America, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 42 : Brazil, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 43 : Brazil, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 44 : Middle East, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 45 : Middle East, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 46 : Africa, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 47 : Africa, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 48 : Genesys Telecommunications Laboratories Inc. Financial Performance
  • Table 49 : 3CLogic Inc. Financial Performance
  • Table 50 : Avaya Contact Center (Avaya Group) Financial Performance
  • Table 51 : Connect First Inc. Financial Performance
  • Table 52 : Five9 Inc. Financial Performance
  • Figure 1 : Global Historic Market Growth, 2015-2020, $ Billion
  • Figure 2 : Global Forecast Market Growth, 2020-2025F, 2030F, $ Billion
  • Figure 3 : Global Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 4 : Global Cloud Based Contact Center Market, Segmentation By Component, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 5 : Global Cloud Based Contact Center Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 6 : Global Cloud Based Contact Center Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 7 : Global Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 8 : Global Cloud Based Contact Center Market, Split By Region, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 9 : Global Cloud Based Contact Center Market, Split By Country, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 10 : Asia-Pacific, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 11 : Asia-Pacific, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 12 : China, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 13 : China, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 14 : India, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 15 : India, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 16 : Japan, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 17 : Japan, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 18 : Australia, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 19 : Australia, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 20 : Indonesia, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 21 : Indonesia, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 22 : South Korea, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 23 : South Korea, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 24 : Western Europe, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 25 : Western Europe, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 26 : UK, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 27 : UK, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 28 : Germany, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 29 : Germany, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 30 : France, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 31 : France, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 32 : Eastern Europe, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 33 : Eastern Europe, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 34 : Russia, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 35 : Russia, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 36 : North America, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 37 : North America, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 38 : USA, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 39 : USA, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 40 : South America, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 41 : South America, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 42 : Brazil, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 43 : Brazil, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 44 : Middle East, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 45 : Middle East, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 46 : Africa, Cloud Based Contact Center Market, Segmentation By Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 47 : Africa, Cloud Based Contact Center Market, Segmentation By End-User, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 48 : Genesys Telecommunications Laboratories Inc. Financial Performance
  • Figure 49 : 3CLogic Inc. Financial Performance
  • Figure 50 : Avaya Contact Center (Avaya Group) Financial Performance
  • Figure 51 : Connect First Inc. Financial Performance
  • Figure 52 : Five9 Inc. Financial Performance

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