Report Highlights
The global market for customer relationship management (CRM) software should grow from $48.5 billion in 2019 to $85.8 billion by 2024 with a compound annual growth rate (CAGR) of 12.1% for the period of 2019-2024.
Report Includes
- 81 data tables and 16 additional tables
- A brief outline of the global market for Customer Relationship Management (CRM) software/solutions
- Analyses of the global market trends, with historical data from 2018, 2019, and projections of compound annual growth rates (CAGRs) for a five-year forecast through 2024
- Discussion of key underlying trends (both current and emerging) related to this technology, industry overview, regional factors and govt. enforced regulations that shape and influence the overall market dynamics
- Assessment of the global competitive landscape with an analysis of market positing and market shares, as well as strategies for key solution providers of CRM software and related cloud computing technologies
- Identification of viable technology drivers through a comprehensive look at various forms of CRM software, application industries, and adoption of CRM solutions across a broad spectrum of industry verticals
- Patent analysis with data corresponding to CRM software design innovations, developments and deployments
- Evaluation of current market size, market forecast, and market share analysis of the leading players of the industry
- Detailed company profiles of the market leading corporations including Adobe Inc., Hubspot Inc., Microsoft Corp., Pegasystems Inc., Verint Systems Inc., and Zoho Corp.
Report Scope
This report provides an in-depth analysis of the CRM software market and its segments, including solutions, applications, end users and regions. The solutions considered in this report are divided into two parts namely, software and services. The services are again divided into three main types: consulting, implementation, and training and support. The report discusses the different applications of CRM software to derive specific market estimations. The types of applications include sales, marketing, eCommerce, and customer services and support.
In terms of deployment, two main types of deployment, on-premises and cloud CRM, are considered. The CRM software adoption is segregated on the basis of organizational size as well. The end-user segment comprises BFSI, healthcare, retail, IT and telecom, higher education, manufacturing, nonprofit, government, and others (such as energy and utility, media and entertainment, travel and hospitality, and agriculture). The region level study includes North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.
Analyst Credentials
BCC Research Team possesses expertise and experience in life and physical science domains. They specialize in offering valuable business insights, including industry analysis, competitor intelligence, strategic and financial analysis, and opportunity assessment. The team has in-depth knowledge of various sectors, including healthcare, biotechnology, pharmaceuticals, IT, automation, advanced materials, and energy. They are proficient in qualitative and quantitative market intelligence providing clients with actionable insights. With a vast understanding of the competitive landscape, the team can support clients in making data-driven decisions to help them achieve a competitive edge in their respective markets.
- AI Impact on Specialty Water Treatment Chemicals Market - BCC Pulse Report (AIT086A)
- Data Center Networking Technologies: Global Markets (IFT103C)
- Global GLP-1 Analogues Market (PHM289A)
- Elastomers: Applications and Global Markets (CHM056E)
- Biofuels: Global Markets (EGY064F)
Related Reports
Software as a Service Market: Technologies and Global Markets
The global software as a service (SaaS) market should reach $223.7 billion by 2022 and more than $571.9 billion by 2027, with a compound annual growth rate (CAGR) of 20.6% during the forecast period of 2022-2027.
Workflow Management Systems: Global Markets
The global market for workflow management systems is estimated to increase from $5.8 billion in 2021 to $18.7 billion by 2026, at a compound annual growth rate (CAGR) of 26.3% during the analysis period of 2021-2026.
Analytics Markets: A Global Outlook
The global market for advanced analytics should grow from $248.0 billion in 2019 to $281.0 billion by 2024 at a compound annual growth rate (CAGR) of 2.6% for the period of 2019-2024.
Artificial Intelligence: Applications and Global Markets
The global market for artificial intelligence should grow from $3.5 billion in 2018 to reach $26.1 billion by 2023 at a compound annual growth rate (CAGR) of 49.1% for the period of 2018-2023.
Track the Latest Global Tariff Developments
In today's fast-paced global economy, tariffs are no longer static—they are dynamic levers shaped by geopolitical realignments, supply chain vulnerabilities, inflationary pressures, and sustainability-driven trade reforms. As governments worldwide recalibrate their trade strategies, businesses are left to navigate a maze of shifting rules, rising costs, and regulatory uncertainty.
Our analysis empowers you with real-time updates and in-depth expert analysis on all facets of global tariff activity. From new trade agreements and sanctions to abrupt tariff hikes and retaliatory duties, we monitor developments across borders, sectors, and industries—so you don't have to.
Whether it's the ongoing U.S.–China trade dynamics, the evolving EU Carbon Border Adjustment Mechanism (CBAM), or the emerging policies in India, ASEAN, and Latin America, we provide full-spectrum coverage. We also track multilateral trade negotiations, World Trade Organization (WTO) rulings, and sector-specific duty structures—ensuring you are always ahead of global trade shifts.
With our analysis, you can stay informed, identify risks, and confidently respond to tariff changes—no matter where you operate.
Ready to see what tariff means for your business?
Consult with our experts or request your custom Tariff Impact Brife today
Stay Informed, Stay Competitive
In today's interconnected and unpredictable global economy, staying ahead of tariff shifts is not just important—it's essential. BCC Research provides decision-makers with trusted, research-driven insights that turn uncertainty into opportunity.
Our in-depth market analysis and trade intelligence help you decode how tariff changes impact your specific sector—manufacturing, healthcare, technology, agriculture, or energy. We break down complex data into actionable knowledge through comprehensive reports, expert commentaries, and sector-focused forecasts.
Our analysis includes:
- Thorough breakdowns of current and proposed tariff policies and how they affect regional and global trade flows.
- Sector-specific implications, helping you understand the strategic impact on sourcing, pricing, and competitiveness.
- Forward-looking insights to support risk management, planning, and response strategies for evolving trade conditions.
With BCC Research, you gain more than just information—you gain clarity and confidence to make well-informed decisions in a volatile trade environment.
Don't let tariffs catch you off guard—let our insights guide your strategy.
Recent Reports
Data Center Networking Technologies: Global Markets
The global market for data center networking technologies is expected to grow from $45.8 billion in 2025 and is projected to reach $103 billion by the end of 2030, at a compound annual growth rate (CAGR) of 17.6% during the forecast period of 2025 to 2030.
State of the Digital World Industry - Third Quarter Review
Discover Q3 2025 digital industry insights from BCC Research. Explore AI, connectivity, and innovation trends shaping the future of digital transformation.
AI in Food Safety and Quality Control Market
This report provides an in-depth analysis of the global market for AI in food safety and quality control. It highlighting key trends, market growth drivers, technological innovations, regulatory dynamics, and strategic opportunities for stakeholders across the food ecosystem.
GCC Country-Level Market Entry Guidelines
This report presents a country-level market entry analysis for the GCC (Gulf Cooperation Council) region, covering Saudi Arabia, the UAE, Qatar, Kuwait, Oman and Bahrain. It explores the competitive landscape to understand market saturation levels, leading companies, and white space opportunities in sectors such as energy, manufacturing, retail, healthcare, technology, financial services, and education. The report outlines actionable recommendations and market entry strategies for each GCC country.
Global Data Center Market
The global market for data centers is expected to grow from $418.2 billion in 2025 and is projected to reach $691.6 billion by the end of 2030, at a compound annual growth rate (CAGR) of 10.6% during the forecast period of 2025 to 2030.
Top Trending Reports
Contract Manufacturing of Medical Devices: Global Markets
The global market for contract manufacturing of medical devices is estimated to grow from $96.4 billion in 2025 to reach $155.2 billion by 2030, at a compound annual growth rate (CAGR) of 10% from 2025 to 2030.
Bioprocess Filtration: Global Markets
The global market for bioprocess filtration is estimated to grow from $8.4 billion in 2025 to reach $15.6 billion by 2030, at a compound annual growth rate (CAGR) of 13.1% from 2025 through 2030.
Global Data Center Market
The global market for data centers is expected to grow from $418.2 billion in 2025 and is projected to reach $691.6 billion by the end of 2030, at a compound annual growth rate (CAGR) of 10.6% during the forecast period of 2025 to 2030.
Biological Therapies for Cancer: Technologies and Global Markets
The global biological therapies market for cancer is expected to grow from $157 billion in 2025 and is projected to reach $225 billion by the end of 2030, at a compound annual growth rate (CAGR) of 7.5% during the forecast period of 2025 to 2030.
Immunotherapy Drugs: Global Markets
The global immunotherapy drugs market is expected to grow from $260.7 billion in 2025 and is projected to reach $467.4 billion by the end of 2030, at a compound annual growth rate (CAGR) of 12.4% during the forecast period of 2025 to 2030.
Become A Member
BCC Research offers a comprehensive library of reports, granting members unlimited access to data, insights, and market intelligence for informed business decisions, while actively supporting members in their evolving journeys and prioritizing high-quality, relevant topics based on continuous engagement with the research community.
Find Out MoreCustom Consulting
BCC Research emphasizes the importance of organizations leveraging highly customized market insights aligned with specific strategic business objectives through direct engagement with primary sources and proprietary forecasting models for profitable decision-making in maximizing growth opportunities and minimizing risks.
Customize NowScorecard
The Venture Scorecard provides commercialization offices and decision makers with expert analysis, offering strategic insights crucial for aligning objectives with market realities at various stages of commercializing new products or evaluating investment opportunities, from opportunity assessment to growth planning.
Find Out MoreInnovation Spotlight
Our industry experts offer strategic guidance to maximize the market potential of commercialized products, patents, and IP by providing insights into market trends, competitive dynamics, and effective positioning, using the Innovation Spotlight service for enhanced exposure to thought leaders and the wider community.
Find Out More